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Total Force Service Center to expand chat features on myPers

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) -- The Air Force Personnel Center announced that the live chat feature on myPers, the Air Force online personnel information resource, expanded Feb. 27, 2017, to cover a broader range of personnel programs and provide extended hours of availability.

Previously, only the separations, retraining and retirement pages provided this service. The new expanded services include base of preference, join spouse and exceptional family member and humanitarian reassignment pages. The service hours are now 7:00 a.m. until 5:00 p.m. Central Standard Time.

"We saw an increase in calls on certain topics,” said Jackie Harry, the Operations Support chief. “By adding subjects and increasing our chat hours, we hope to better serve the information needs of our Airmen."

To use the chat feature, users simply need to hover their cursor on the enabled pages for 30 seconds and a chat window will appear.

For more information about Air Force personnel programs, go to myPers. Individuals who do not have a myPers account can request one by following these instructions.