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U.S. Air Force Medical Service Corps Officer, Maj. Stephanie Proellochs (center), works with two of Walter Reed National Military Medical Center’s physical therapists in Bethesda, MD, Nov. 8, 2017. Kyla Dunlavey (right) and Alyssa Olsen (left) work with the rest of Proellochs’ medical team throughout her amputation recovery.  Proellochs was diagnosed with a metastatic tumor in her left foot in January 2017, which resulted in having her foot amputated. (U.S. Air Force photo by Karina Luis) Living with an attitude of gratitude – An Airman’s story of resiliency (Part 3)
After only taking her first steps in November, Proellochs, a Medical Service Corps officer and recent amputee, was already thinking of how she would be able to run and eventually snowboard with her family.
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Capt. Kelsey Pilcher, 48th Medical Group pediatric nurse practitioner, listens to a newborn’s heartbeat during a check‐up at Royal Air Force Lakenheath, England, Oct. 24. Recently, during a check‐up with one of her patients, Pilcher spoke up when she noticed that the lab test results differed from what she observed during her examination. (U.S. Air Force photo/Senior Airman Malcolm Mayfield) Pediatric nurse speaks up, exemplifies Trusted Care
Trusted Care is a core component of Air Force medicine. There are nine principles, one of which is speaking up. This is a critical principle, as exemplified by attending pediatric nurse practitioner, Capt. Kelsey Pilcher, in the case of two newborns recently brought into her care.
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Brig. Gen. Sean Murphy, the Command Surgeon for Air Combat Command, addresses military treatment facility leadership from across ACC on the importance of Trusted Care during the 2nd Annual Military Treatment Facility Leadership Conference at Joint Base Langley-Eustis, Virginia, April 5, 2017. Trusted Care is a patient-centered, safety-first concept which charges MTFs to become High Reliability Organizations. (U.S. Air Force photo by Jennifer Spradlin, Air Combat Command Public Affairs) Military Treatment Facility leadership conference stresses Trusted Care
If medical error could be classified as a disease, it would rank as the third deadliest disease in America. A medical error is a mistake by a medical provider which results in harm to a patient. For example, misdiagnosis of a condition or administering the improper dosage of a medicine.
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(Courtesy graphic/Air Force Surgeon General Public Affairs) AFMS follows aviation lead to high reliability
Over many years, the Air Force aviation community's concept of high reliability has evolved from one of expected losses to today's culture of safety, where fatal losses rarely occur. Now, following in the footsteps of aviators and nuclear engineers, the Air Force Medical Service is adopting the principles of high reliability with the goal of eliminating errors that lead to patient harm.
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