Customer feedback needed for new Web site

  • Published

The Air Force Personnel Center is giving its customers an opportunity to ensure the new AFPC Web site will answer their personnel questions.

The new searchable site is accessible via a link on the current AFPC homepage at www.afpc.randolph.af.mil and customers are encouraged to provide feedback as the center continues to develop the site.

This site will be an integral part of the personnel services delivery transformation, which is designed to improve, streamline and modernize the way personnel actions are accomplished.

"I want to give our customers the opportunity to provide input into this process," said Maj. Gen. Tony Przybyslawski, AFPC commander. "Their feedback will be an invaluable tool in our Web site development and the success of the PSD transformation.”

The new site uses a question and answer format to explain personnel actions and programs and will give AFPC customers an opportunity to provide specific feedback, even after the official launch.

During the development process, customers can provide input one of two ways. They can e-mail general comments by clicking the feedback button on the new site's front page. Also at the bottom of each Q&A, customers can provide feedback directly to the AFPC subject matter expert for that topic.

While the center is set up as the first stop for personnel information, leadership acknowledges there will be times when customers may need more help.

"Our goal is to make the Web a one-stop shop for personnel questions," said General Przybyslawski. "However, in the rare instance that it does not, the customer can call or e-mail a representative at our contact center for further assistance."

The new site will officially launch March 15.