ARPC call center improves customer service Published June 22, 2004 By Tech. Sgt. Rob Mims Air Reserve Personnel Center Public Affairs DENVER (AFPN) -- Beginning June 28, all toll-free calls to the Air Reserve Personnel Center here will be channeled through the customer call center, officials announced June 21.ARPC officials said the new step continues efforts to provide one-stop shopping to the more than 950,000 customers that they service.Currently, when customers call (800) 525-0102, they are given the option of their call going through the call center or entering a five-digit number for a specific directorate. The change will eliminate the five-digit numbers.The call center is expanding its role to provide better customer service, and staffers will verify all callers’ mailing and e-mail addresses, officials said. This will help ARPC officials keep in touch with mission-ready reserve-component Airmen.People with questions that can only be answered by a particular directorate will be transferred to the proper extension. (Courtesy of ARPC News Service)