New avenue available for civilian information Published March 1, 2004 RANDOLPH AIR FORCE BASE, Texas (AFPN) -- Civilian appropriated-fund employees and prospective applicants can now get answers to questions about employment opportunities, benefits and entitlements and more online at the Air Force's Customer Service Center.A new database, located at www.afpc.randolph.af.mil/cst, includes hundreds of questions and answers allowing users to find explanations personally rather than waiting on the phone or reviewing long documents on the various Web sites."Our goal here is to help people by providing a proactive approach to online customer service," said Lee McGehee, deputy director of civilian personnel operations at the Air Force Personnel Center here. "We want our customers to be able to find an answer to their question when they're sitting down with their spouse and discussing it rather than waiting until the next day."For employment online inquiries, users who do not find an answer to their specific question can submit a query online through the "Ask-A-Question" tab at the top of the page."We'll not only get the person an answer in a couple of days, but we'll put that question and answer in the database to help people in the future," Mrs. McGehee said. "So the number of people we can help with this service will grow with time."People who need to speak to someone directly about their employment opportunities or benefits can call (800) 616-3775. (Courtesy of AFPC News Service)