by Tech. Sgt. Steve Grever
Air Force Personnel, Services and Manpower Public Affairs
7/19/2011 - RANDOLPH AIR FORCE BASE, Texas -- The Total Force Service Center here has expanded its hours of operation for Air Force civilians requiring personnel assistance.
The center is now servicing civilian inquiries 24/7 to help civilians resolve personnel issues.
The TFSC was able to expand its support for civilians by providing service delivery representatives with additional training, equipping them to process civilian personnel transactions, officials said.
"Our contracted service delivery representatives worked with the TFSC training cell to provide civilian personnel training to our swing shift SDRs so they could work civilian issues such as employment, health insurance, life insurance and the Thrift Savings Plan," said Buddy Young, a TFSC manager.
Col. James Davis, the TFSC director, said expanding the center's capabilities to better assist civilians is consistent with how the Air Force is transforming personnel services for all total force Airmen.
"The TFSC and Air Force Personnel Services website now delivers a global 24 hours a day, seven days a week personnel service capability to active-duty Airmen and civilians and provides integrated, standardized platforms that are easy to access and use from military and commercial domains," Davis said.
Michelle LoweSolis, the Air Force Personnel Center's civilian force integration director, said expanding the TFSC's support hours ensures civilians get timely personnel assistance from bases in the U.S., as well as from overseas and deployed locations.
"Providing around-the-clock personnel assistance to our civilian workforce helps ensure we give first-class personnel support for all members of our total force community," LoweSolis said.
While 24-hour service is available to civilians with questions regarding health insurance, life insurance and the Thrift Savings Plan, retirement counselors are only available Monday through Friday from 7:30 a.m. to 4:30 p.m. CST.
For more information on personnel services, visit the Air Force Personnel Services website at https://gum-crm.csd.disa.mil.
