HomeNewsArticle Display

DLA national account managers adapt to Air Force goals

Tech Sgt. Nicole Finnegan, 97th Logistics Readiness Squadron noncommissioned officer in charge of storage, showcases the supply facility to Chief Master Sgt. Erik Thompson, 19th Air Force chief, in March at Altus Air Force Base, Okla. DLA’s Air Force NAM team helps Air Force logisticians obtain equipment and parts for various aircraft. (U.S. Air Force photo by Senior Airman Cody Dow)

Tech Sgt. Nicole Finnegan, 97th Logistics Readiness Squadron noncommissioned officer in charge of storage, showcases the supply facility to Chief Master Sgt. Erik Thompson, 19th Air Force chief, in March at Altus Air Force Base, Okla. DLA’s Air Force NAM team helps Air Force logisticians obtain equipment and parts for various aircraft. (U.S. Air Force photo by Senior Airman Cody Dow)

A 571st Aircraft Maintenance Squadron mechanic works on the wing of an A-10 Thunderbolt II aircraft at Hill Air Force Base, Utah. The squadron is part of the Ogden Air Logistics Complex, which partners with DLA to provide logistics support for maintenance of fighter aircraft including the F-35 Lightning II, F-22 Raptor, F-16 Fighting Falcon and A-10 Thunderbolt II. (DoD photo by Alex R. Lloyd)

A 571st Aircraft Maintenance Squadron mechanic works on the wing of an A-10 Thunderbolt II aircraft at Hill Air Force Base, Utah. The squadron is part of the Ogden Air Logistics Complex, which partners with DLA to provide logistics support for maintenance of fighter aircraft including the F-35 Lightning II, F-22 Raptor, F-16 Fighting Falcon and A-10 Thunderbolt II. (DoD photo by Alex R. Lloyd)

FORT BELVOIR, Va. (AFNS) --

Maj. Jared Newman jokes that “poof” logistics happens every time an Air Force mechanic reaches for a repair part or an F-16 Fighting Falcon aircraft is marshalled out to the runway for takeoff. But as deputy chief for Air Force fuels and materiel management policy, Newman knows there’s no hocus-pocus in the availability of supplies and mission-ready aircraft. Instead, it’s the result of deliberate planning and his service’s tight relationship with the Defense Logistics Agency.

DLA’s seven-member Air Force National Account Manager team works with logisticians and planners at Air Force headquarters to increase service readiness. Led by Col. Ryan Bakazan at DLA headquarters, the team has customer support representatives at Air Force Materiel Command at Wright-Patterson Air Force Base, Ohio, and Air Force Installation and Mission Support Center in San Antonio.

DLA’s relationship with Air Force headquarters shapes how the agency adapts its goals and initiatives to those of the service. It also extends to lower levels, connecting supply chain managers with mechanics on the repair shop floor who need help getting parts quickly, Bakazan said.

“That’s mostly what we deal with in the Air Force, a part for a downed jet that they need some DLA assistance on,” Bakazan said, adding that his team’s role is to connect customers like Newman with subject matter experts.

“It’s knowing the DLA enterprise, whether it’s here at the headquarters or the major subordinate commands we have around the globe,” he said. “It’s knowing who to call and linking up the right people so we can work the issues for the customer.”

A key focus for the Air Force NAM team is helping the service achieve 80% mission capability for systems like the F-35A Lightning II and the F-16 fighter jets by the end of fiscal year 2019.

Increasing the number of pilots ready to fly is another priority.

“There are a lot of variables,” Bakazan said. “Recruits have to complete all their training missions so they can come out as fully qualified pilots. Where DLA comes into it, is you have to have enough fully mission-capable jets on the runway.”

DLA is increasing parts support for seven weapons systems to improve aircraft availability and increase flying hours, he added. The service also requested DLA suspend disposal of all parts associated with those systems. And a joint analysis of parts for the seven aircraft was conducted by DLA Aviation, DLA Logistics Operations, the NAM team and the Air Force Sustainment Center.

“I would highlight the role we have with the MSCs, particularly DLA Aviation. We talk with DLA Aviation more than any of the other MSCs just because Air Force spare-parts support is big, but DLA Troop Support is also a big partner,” Bakazan said.

The NAM team is also working with DLA Troop Support and Air Force leaders in the rollout of new uniforms, including timelines of where they will be issued and when.

Newman said he speaks with the Air Force NAM team weekly, if not daily, especially as the service migrates property management data into DoD’s Defense Property Accountability System, used to track more than 2 million assets.

“Working with DLA employees like Joe Stossel, who’s the DPAS program manager, has been incredibly helpful,” he said. “We really value those partnerships.”

DLA is also supporting the Air Force’s implementation of Condition-based Maintenance Plus, or CBM+, a program designed to decrease aircraft downtime through preventive maintenance.

“CBM+ is a way to better predict maintenance issues on aircraft and then respond in a timely manner,” Newman said, adding that CBM+ algorithms allow Airmen to measure a part’s health and predict when it will need to be replaced, thereby triggering timely orders for DLA-managed parts. Waiting until a part is broken before ordering it increases the time a system is mission-incapable.

“That’s problematic because that affects all of DLA’s demand-driven forecasting. If we didn’t order any parts for a year or two, those contracts would go silent” and parts would be unavailable, Newman said.

A lot of the Air Force’s successes are tied to the service’s relationship with the NAM team, he continued.

“This current NAM team has been great to work with and a lot of the members are coming out of our supply chain organizations, so we all know and trust each other,” he said.

The relationship is strengthened by biweekly meetings where action officers discuss issues and upcoming events.

“So we have those scheduled forums to talk about open issues or raise concerns and to build rapport,” Newman added.

Finding the right point of contact in an organization as large as DLA can be intimidating for Air Force logisticians, Bakazan admitted. And not knowing who to call could give them a reason to go elsewhere for support. His advice to customers: call the NAM team.

“Whether it’s DLA wondering, ‘Who do I call in the Air Force?’ or the Air Force saying, ‘Who do I call in DLA?’ we’re your one-stop shop.”

Engage

Twitter
RT @USAFReserve: Battling #COVID; a cyber Airman’s story - https://t.co/HsJv6J7r2A #ReserveReady #ReserveResilient #ReadyAF https://t.co/y7…
Twitter
RT @USAFReserve: #ReserveCitizenAirman makes life-saving decision - https://t.co/ZPviQZRrEX (Story by the @307BombWing) #ReserveReady #Rese
Twitter
The Impact of Sharing Stories of Recovery and Resiliency Lt Col Katharine McGregor did not know much about the… https://t.co/17VibuxnTc
Twitter
Many search for years to find their true passion in life. For Staff Sgt. Camrin Northrop, a firefighter for both th… https://t.co/QcNrBXPCV0
Twitter
From their homes to yours, check out the @AirNatlGuard Band of the South! #ReadyAF #AimHigh https://t.co/yb7GhZZ5A3
Twitter
Reintegration will be a deliberate & phased approach to protect Airmen & Space Professionals. Learn to maintain rea… https://t.co/egQSAV5uRB
Twitter
The MQ-1B Predator is an armed, multi-mission, medium-altitude, long-endurance remotely piloted aircraft used for i… https://t.co/livZYQyXnH
Twitter
Dr. Quinton Sasnett, a faculty member at Air University, talks about the university's civilian associates degree pr… https://t.co/0BgoCiGCUy
Twitter
Improving mental health through expressive writing. @KadenaAirBase https://t.co/zVoYTQQl5z
Twitter
Medical pros at Kadena Air Base, 3-D printed naso-pharyngeal swabs to test potential #COVID19 patients. The dental… https://t.co/h8q1HgLjRZ
Twitter
The MC-12W is a medium-to low-altitude, twin-engine turboprop aircraft. Its primary mission is providing intelligen… https://t.co/st7WRJLDHB
Twitter
Know what resources, treatments & therapies are available for invisible wounds. https://t.co/H2A7fYb8s3
Twitter
“The Total Force team at Eielson plays a pivotal role that extends throughout Alaska and projects into the Arctic.”… https://t.co/7nSYEtYWHj
Twitter
RT @AETCommand: 🙌🎉 Congrats to the @usairforce's newest pilots as Specialized Undergraduate Pilot Training Class 20-18 graduates today at @…
Twitter
.@JointBasePHH Airmen participate in a ramp drop from a C-17 Globemaster III. The 25th Air Support Ops Squadron is… https://t.co/AZVT6Qzmgv
Twitter
RT @SecAFOfficial: It is a pleasure to be in #Alaska to see #Airmen and #SpaceProfessionals in action! Whether it’s F-35s & F-22s protectin…
Twitter
RT @EielsonAirForce: When @SecAFOfficial comes to visit, we show off the 'cool stuff' https://t.co/sGCSnVOOXg
Twitter
RT @USAFReserve: A career worth a thousand words: Colonel Campbell reflects on career in aviation - https://t.co/atNAeYOoMI (Story by @Dobb
Facebook
The newest Air Force Podcast recently dropped. Listen to a small snippet of CMSAF Kaleth O. Wright talk with Staff Sgt. New about resiliency. Listen to the entire podcast on Youtube: https://go.usa.gov/xpnAD or Subscribe to The Air Force Podcast on iTunes: https://podcasts.apple.com/podcast/the-air-force-podcast/id1264107694?mt=2
Facebook
Our mantra, "Always ready!" It's the spirit we fly by! #B2Tuesday
Facebook
Need some motivation to get your week started off right? Listen as CMSAF Kaleth O. Wright weighs in...
Facebook
The U.S. Air Force Academy gives its cadets some unique opportunities. Ride along one of this opportunities.
Facebook
A United States Air Force KC-135 Stratotanker refuels an F-22 Raptor over northern Iraq, Nov. 6, 2019. U.S. Central Command operations deter adversaries and demonstrate support for allies and partners in the region. (Video by Staff Sgt. Daniel Snider)
Facebook
Although the Silver Star is the third-highest military medal, it's not given often. Today, TSgt Cody Smith was the 49th Special Tactics Airman to receive this medal since Sept. 11th, 2001. Read more of TSgt Smith's amazing story: https://www.airforcespecialtactics.af.mil/News/Article-Display/Article/2024815/special-tactics-airman-battled-through-injuries-awarded-silver-star/fbclid/IwAR2LZWwx1VHdTnQe39rIEBOuJS_0JvMQBBGt7I-E6zsxxn-Lx9387yu43Bc/ Cannon Air Force Base Air Force Special Operations Command United States Special Operations Command (USSOCOM) U.S. Department of Defense (DoD)
Facebook
Tune in as our Air Force musicians along with other military musicians are awarded the National Medal of Arts.
Facebook
Like Us
Twitter
1,252,592
Follow Us