HomeNewsArticle Display

Finances made easy with new online portal

Comptroller Services Portal is an automated incident management application that allows customers to request and receive online assistance from their servicing comptroller squadron. CSP has integrated workflows which assist the customer in seeking help with travel pay, military pay and civilian pay. (U.S. Air Force courtesy graphic)

Comptroller Services Portal is an automated incident management application that allows customers to request and receive online assistance from their servicing comptroller squadron. CSP has integrated workflows which assist the customer in seeking help with travel pay, military pay and civilian pay. (U.S. Air Force courtesy graphic)

WASHINGTON (AFNS) --

A new way of getting financial support is sweeping across the Air Force. With six bases having already tested the newest tool from the Air Force Financial Management community, called Comptroller Services Portal, it’s expected to be implemented to the remaining installations by the end of the fiscal year.

CSP is an automated incident management application that allows customers to request and receive online assistance from their servicing comptroller squadron. CSP has integrated workflows which assist the customer in seeking help with travel pay, military pay and civilian pay.

“This is our 21st century customer-service tool,” said Capt. Carly Serratore, Secretary of the Air Force of Financial Management CSP program manager. “It’s now possible for customers to submit inquiries and for comptroller squadron technicians to assist customers from any location – at work, home, coffee shop or an airport terminal. It will change business as we know it, while providing better, faster and more accurate services to our customers.”

The innovative program will assist with personnel pay and travel operations, and has workflows for unit accounting and unit resource management. These additional capabilities will assist unit resource advisors and cost center managers in seeking help with accounting and budget support. CSP will also help standardize finance processes and communication across the Air Force, and offers users access to all things financial management with quick links, knowledge articles and frequently asked questions.

“CSP demystifies and streamlines our financial processes,” Serratore added. “It gives the customer control and transparency over their pay on the same user-friendly platform, regardless of where they’re stationed. It gives the finance community the ability to do data analytics and trend analysis to target training and ultimately better serve our customer.”

CSP is built on the cloud-based SharePoint online platform, which provides new features, improved security, dependability, flexibility and access. It also provides the Air Force a low cost and effective avenue to build future applications.

The 412th Comptroller Squadron and the Edwards Air Force Base, California community was one of the six test bases chosen for CSP due to its past involvement with the program.

“Edwards AFB has been instrumental in standing up the CSP since the beginning. In fact, the beta version of CSP was developed at Edwards (AFB) in 2015 by my boss, Lt. Col. Michael McPherson. So, we felt it only made sense that they’d be our first test base,” Serratore said. “The 412/CPTS FMF team, Ms. Becky Pituch and Ms. Wende Wagner have shown great leadership in this positive change for the Air Force.”

As CSP was in the early test phase, the benefits were not only seen by the customers, but by the comptrollers working the inquiries at Joint Base San Antonio, Texas – which was the second base to implement the program.

“As a service provider, it helps me ensure nothing falls through the cracks, and provides immediate transparency to the customer on their inquiry,” said Lt. Col. Dane Franta, 502nd CPTS commander. “We appreciate the flexibility to respond to customers systematically, rather than react on-the-fly.”

Lt. Col. Michael McPherson, Secretary of the Air Force of Financial Management director of systems integration, expressed the positive impact CSP will have on Airmen by standardizing the financial process across the Air Force.

“Maintaining mission readiness is always at the forefront of our innovative thinking,” he said. “The CSP creates a transparent and streamlined process, which allows Airmen to spend less time dealing with finance and resource management. It’s our desire that this new capability will inspire confidence in all Airmen knowing FM has them covered, so they can focus on the mission and their families.”

 

Engage

Twitter
RT @HQUSAFEAFAF: U.S. #Airmen from various organizations within USAFE-AFAFRICA participated in Falcon Leap 21, a multinational parachute tr…
Twitter
Hear why this #Airman chose to get vaccinated. @SecAFOfficial directed the COVID-19 vaccine implementation guideli… https://t.co/154QECoeXk
Twitter
RT @AETCommand: Doing frequent mental health check-ins could make a big difference in building resiliency. Promote wellness within yourself…
Twitter
RT @GenCQBrownJr: Every time I look at "Wings Through Time” by Robert Emerson Bell it’s a constant reminder that the ability to accelerate…
Twitter
RT @UnderSecAF: If you need help or know someone who needs help - text 838255 or call 1-800-273-8255 to reach the Military Crisis Line. Let…
Twitter
RT @US_TRANSCOM: A @usairforce KC-135 refuels a B-2 Spirit in @US_EUCOM during a bomber task force mission.Tankers fuel the required reach…
Twitter
RT @SecAFOfficial: A senior leader message during #SuicidePreventionMonth: "You are our greatest strength and the beating heart of our Air…
Twitter
RT @SecAFOfficial: Congratulations to the @USAirForce’s 12 Outstanding #Airmen of the Year on earning recognition as exemplary performers i…
Twitter
RT @RealAFOSI: 1/ #DidYouKnow Sept. is Insider Threat Awareness Month? No environment is immune from the threat posed by trusted insiders.…
Twitter
RT @GenCQBrownJr: Sharene and I take the caring and well-being of our Airmen and their families very seriously. Thank you @AirForceAssoc fo…
Twitter
RT @GenCQBrownJr: Everyone wants to make their mark on the world. But why make just one? https://t.co/g1iX4pzU9b
Twitter
10 years have passed since #DontAskDontTell was repealed. @UnderSecAF Gina Ortiz Jones celebrated the milestone by… https://t.co/i1kTNvykzM
Twitter
RT @GenCQBrownJr: It’s going to take all of our Airmen, Active-duty, Reserve and Guard to secure this nation’s future. https://t.co/4P3CUiQ…
Twitter
RT @UnderSecAF: A few years ago, only two small businesses joined us at AFA--this year we have 40+. @AFWERX works with these companies ever…
Twitter
RT @SecAFOfficial: SecAF is meeting with defense industry leaders today during the @AirForceAssoc’s #ASC21 events. In his #OneTeamOneFigh
Twitter
RT @GenCQBrownJr: Our rate of change needs to increase. We must move with a sense of urgency today in order to rise to the challenges of to…
Twitter
.@AETCommand is working to remove barriers in the pilot candidate selection process. Learn more about the changes… https://t.co/ANcqVRdsNz
Facebook
The newest Air Force Podcast recently dropped. Listen to a small snippet of CMSAF Kaleth O. Wright talk with Staff Sgt. New about resiliency. Listen to the entire podcast on Youtube: https://go.usa.gov/xpnAD or Subscribe to The Air Force Podcast on iTunes: https://podcasts.apple.com/podcast/the-air-force-podcast/id1264107694?mt=2
Facebook
Our mantra, "Always ready!" It's the spirit we fly by! #B2Tuesday
Facebook
Need some motivation to get your week started off right? Listen as CMSAF Kaleth O. Wright weighs in...
Facebook
The U.S. Air Force Academy gives its cadets some unique opportunities. Ride along one of this opportunities.
Facebook
A United States Air Force KC-135 Stratotanker refuels an F-22 Raptor over northern Iraq, Nov. 6, 2019. U.S. Central Command operations deter adversaries and demonstrate support for allies and partners in the region. (Video by Staff Sgt. Daniel Snider)
Facebook
Although the Silver Star is the third-highest military medal, it's not given often. Today, TSgt Cody Smith was the 49th Special Tactics Airman to receive this medal since Sept. 11th, 2001. Read more of TSgt Smith's amazing story: https://www.airforcespecialtactics.af.mil/News/Article-Display/Article/2024815/special-tactics-airman-battled-through-injuries-awarded-silver-star/fbclid/IwAR2LZWwx1VHdTnQe39rIEBOuJS_0JvMQBBGt7I-E6zsxxn-Lx9387yu43Bc/ Cannon Air Force Base Air Force Special Operations Command United States Special Operations Command (USSOCOM) U.S. Department of Defense (DoD)
Facebook
Tune in as our Air Force musicians along with other military musicians are awarded the National Medal of Arts.
Facebook
Like Us
Twitter
1,378,209
Follow Us