Air Force Services Agency

In accordance with Chapter 3 of AFI 84-105, commercial reproduction of this emblem is NOT permitted without the permission of the proponent organizational/unit commander.

The Air Force Services Agency, with headquarters in San Antonio, Texas is a field operating agency of Headquarters U.S. Air Force Services, Washington, D.C. It was formed October 1, 1992 during the reorganization of Morale, Welfare and Recreation and Services functions.Mission
AFSVA supports installations, major commands and the Air Staff by providing technical assistance, fielding new initiatives, developing procedures, and managing selected central support functions to ensure successful Services programs. Its responsibilities include developing and disseminating procedures to implement policy, preparing responses to high-level inquiries, providing technical assistance to the field, and developing new programs that support major command and installation activities. The AFSVA manages Air Force central nonappropriated funds (NAFs) and operates central systems for field support such as banking, investments, purchasing, data flow, insurance benefits programs, and the personnel system for NAF employees and retirees around the world. AFSVA supports the Air Force Services Council and interacts with other agencies and armed services in areas affecting quality of life and quality of service.

AFSVA has approximately 750 Air Force military and civilian people assigned.

The AFSVA is composed of seven directorates to oversee Services and Force Support operations worldwide:

The Directorate of Financial Management and Comptroller manages, supports, and provides quality financial service to the AFSVA, major commands, and NAF instrumentalities worldwide. It provides treasury management service, individual staff assistance visits, written NAF accounting procedures, procedures relating to appropriated fund resources, and budget and logistics. The directorate also provides guidance on Air Force-wide cash investment and management of NAF monies; NAF payroll, portability, and intern programs; central accounting for Air Force construction programs; numerous personnel benefit programs such as retirement, insurance, and 401K programs; and central fund accounting.

The Directorate of Plans and Force Management provides operational procedures and staff supervision for Air Force-wide Services programs, including the NAF personnel program; employee benefits and compensation services; various Air Force NAF self-insurance programs; the NAF Facility Construction Program; the Services Career Field Training Program; Services Learning Management, Education and Training; Air Force Libraries and Information System; and strategic planning, and special projects.

The Directorate of Management Systems is the single manager of all Services communications-computer systems. The directorate plans, develops, manages, and sets policy for the use of information technology in the field and at the headquarters. It also manages all central information technology purchases and, in its Chief Information Officer role, is responsible for portfolio management and the certification and accreditation of Services information technology systems and users that operate on the .mil and .net domains/networks.

The Directorate of Operations provides Air Force-level technical support, initiatives, operational training and customer service in food service, lodging, fitness, and Services readiness programs. It is responsible for the Food Transformation initiative which more efficiently meets the needs and preferences of our Airmen by maximizing base resources; combining the APF and NAF customer base into one installation focused feeding program. This model is similar to the university and corporate food service models. The directorate also oversees appropriated fund dining facilities, clubs, fitness programs, and AF lodging operations to include centralized lodging recapitalization. The directorate provides wartime guidance for Services operations, develops deployable force packages, oversees the field equipment modernization program, and provides guidance to unified commands and major commands on management and use of Services Air Reserve Component personnel.

The Directorate of NAF Purchasing, also known as the AF NAF Purchasing Office, provides Global Strategic Sourcing support to the Air Force Services Agency and Forces Support organizations worldwide. AFNAFPO also provides NAF contracting officer certification, training, and guidance on NAF procurement policy and procedures. Its primary mission is to provide value (quality, performance, and price) from a centralized office with decentralized installation level execution in a format that enhances the "procure-to-pay" function. At the strategic level, AFNAFPO delivers complex contracting support for transformation initiatives, financial and banking services, card membership programs, NAF purchase card, employee benefits, business systems, NAF construction, amusement machines, communications, information technology, and lodging centralization. Through the Commander's Smart Buy Program, the directorate leverages purchasing power by delivering decentralized ordering capability to support day-to-day tactical operations. The CSBP promotes purchasing effectiveness as a management tool and is designed to assist all commanders, regardless of service component, in acquiring quality products at favorable prices. CSBP supports the Essential Products Program, Child Development and Youth Programs, Food Service Operations, Prime Vendor Program, Leisure Travel, NAF Food and Beverage Signature Brands, and Marketing. Additionally, AFNAFPO provides specialized support through consolidated purchases, individual support contracts, product special programs, and trade show buying. AFNAFPO also manages eBusiness tools such as the web-based Internet Based Purchasing System.

The Directorate of NAF Transformation operates a world-class financial management enterprise to modernize retail, supply chain, and customer relations management. It manages a multi-year, phased resource plan to transform the way Air Force Services does business. The directorate uses industry "best standards" and technology to improve efficiency and effectiveness, integrates existing information systems, and procures new technology to two-phase project to significantly increase productivity, reduce overhead costs, and provide timely financial information for effective decision-making at all levels of Services management included replacement of the more than 30-year-old legacy accounting/payroll systems and centralized financial management functions in a Shared Service Center which accomplishes accounting and payroll services for NAF activities worldwide and publishes timely, accurate, reliable, and complete accounting information to support financial analysis, reporting, and decision-making at all levels of Air Force Services.

The Directorate of Programs provides a wide range of technical assistance, training, and support to help installation-level Services activity managers operate an array of programs including aero clubs; golf; bowling; arts and crafts; outdoor recreation; community centers; information, ticket and tour; child development and youth programs; Tops In Blue (the Air Force's expeditionary entertainers); amusement machines; World Class Athlete and Air Force Sports programs; and marketing. It is also responsible for administration, distribution, and analysis of customer service surveys for Force Support operations worldwide.

MWR Programs are recognized as a critical benefit for recruiting and retaining military personnel, and were first introduced during the Revolutionary War. With the establishment of a huge "citizen" army during World War I, the United Service Organization (Inc.) was founded along with programs like library services, troop canteens, and sports programs. In 1920, the Army Motion Picture Service was set up, followed by the founding of service clubs during World War II.

Services programs have long provided essential food and lodging operations for military members and also began during the Revolutionary War with billeting and food facilities serving as fundamental necessities for military troops. Services' roots sprang from the supply and civil engineering career fields but branched off as its own entity in 1991.

MWR and Services merged Air Force-wide in 1992. In 1994, the Air Force Morale, Welfare, Recreation and Services Agency was renamed Air Force Services Agency, reflecting what the agency's programs are all about -- service.