Erik K. Shinseki, Secretary of the U.S. Department of Veterans Affairs, speaks to physicians in Philadelphia April 13, 2012 from the Community Based Outpatient Clinic on Joint Base McGuire-Dix-Lakehurst, N.J., via the clinic’s new Telehealth system during a tour of the facility. Shinseki said on-site visits like this one are critical to helping him understand how his department can better serve its growing veteran populations. (Photo by Scott Snell)