Redesigned Tricare Web site will make getting info easy Published June 8, 2007 FALLS CHURCH, Va. (AFPN) -- Getting information is going to get easier for the 9.1 million Tricare beneficiaries. Soon they will be able to access Tricare information tailored for them through the new My Benefits portal. In addition to simplified navigation, beneficiaries will be able to compare plans, get detailed information on services covered by Tricare, and much more. The improved portal also allows beneficiaries to print content easily, as well as save multiple sections of content into a single document, in what might be called a personalized Tricare handbook or E-book. With just a few clicks, beneficiaries can quickly find all the information they need about their health care benefit. "It is important for us to meet the needs of our beneficiaries, and making sure we communicate with them clearly is a top priority," said Army Maj. Gen. Elder Granger, Tricare Management Activity deputy director. "The site redesign saves time and gives beneficiaries up-to-date information." Results of an online survey revealed that visitors to the original Tricare Web site were overwhelmed by the amount of content and complexity of the Tricare benefit. Users expressed frustration with surfing through the numerous benefit options and content redundancies. "Because of the feedback," said General Granger, "we redesigned the site and beneficiaries participated in the process through hands-on testing of the new features." Upon entering the My Benefits portal, beneficiaries will answer a few questions about themselves including their military status, where they live and their Tricare health plan. By answering these three questions, content is tailored to meet their needs. Beneficiaries will no longer have to wade through pages of content to find the information that pertains to them. If beneficiaries aren't sure about their Tricare plan, the Plan Wizard, one of the revamped site's new features, shows them the plans for which they may be eligible. The Tricare Web site has an online demo of the new portal available. Comment on this story (comments may be published on Air Force Link) Click here to view the comments/letters page