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AF lodging reservations go online

LAUGHLIN AIR FORCE BASE, Texas – Laughlin Manor manager, Ronald Wolshlager, attends to a guest here Aug. 24. Recently, the manor was awarded the Air Education and Training Command’s Best Innkeeper’s Award. The award has been given annually for years to Air Force lodging facilities that provide the most outstanding lodging and customer service to the Air Force traveler. (U.S. Air Force photo/Senior Airman Scott Saldukas)

The Defense Lodging System (DLS) now features online reservations and the capability for customers to leave online feedback about their stay at one of the Air Force lodging facilities. Nearly 90 percent of all Air Force Inns have transferred to the new system. The remaining Inns are scheduled to be online by January 2012. (U.S. Air Force photo/Senior Airman Scott Saldukas)

SAN ANTONIO (AFNS) -- Airmen and families now have an easier way to make lodging reservations for Air Force Inns worldwide.

The Defense Lodging System now features online reservations and the capability for customers to leave online feedback about their stay at an Air Force lodging facility. Nearly 90 percent of all Air Force Inns have transferred to the new system. The remaining facilities are scheduled to be online by January 2012.

"DLS allows customers to make duty and space available online lodging reservations and provide us direct feedback with our online comment card system," said Jeff Richard, the Air Force Lodging technology branch chief at the Air Force Services Agency here.

While the system provides customers with a convenient option for reservations, the system also provides an added benefit to the lodging staff, Richard said.

"DLS provides us an additional channel to enhance customer service and increase room occupancy with online reservations," he said. "We can immediately capture and track customer feedback to improve on any weak areas."

The consolidation of the software and data centers DOD-wide also removes system redundancies.

"DLS centralization allows us to eliminate server and software upgrades performed at installation level," said Maj. Bruce Staufer, the AFSVA lodging division chief. "It also has a direct interface with our centralized nonappropriated fund accounting system to electronically transfer financial data versus manual input."

To access DLS or learn more about Air Force Lodging, visit to www.dodlodging.net.

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