HomeNewsArticle Display

Moody pharmacy team makes AFSO 21 improvements

MOODY AIR FORCE BASE, Ga. (AFPN) -- The 23rd Medical Group's pharmacy is currently implementing a series of changes to improve customer service and satisfaction.

The changes are a direct result of the group's first Air Force Smart Operations for the 21st century Rapid Improvement Event.

The first change revises the pharmacy hours from 8 a.m. to 5 p.m. Mondays through Fridays, said Lt. Col. Herbert Scott, the 23rd Medical Support Squadron commander. Prescription pick-ups are only being offered between 4:30 to 5 p.m., and no new prescriptions will be taken at that time.

Also, there are new options for picking up prescriptions. The patient may choose to wait for the prescription, return within two to four hours, return at the end of the day between 4 and 5 p.m., or return at anytime the following business day.

"The option to pick up (prescriptions) during the next business day can easily save wait times at the main pharmacy," said Colonel Scott.

The 23rd MDG implemented this change as a result of the AFSO 21 RIE recommendations. The event's main challenge was for the medical team to reduce the wait time for medications for post-surgery dental patients or their escorts, said Master Sgt. Katherine Mathew, NCO in charge of the dental services.

"We wanted to increase the quality of care to our patients, while also improving customer satisfaction with effective pain management," said Sergeant Mathew, who was the event team leader.

The wait time was previously one to 1.5 hours for a prescription, which lead to the person experiencing unnecessary pain, said Sergeant Mathew. The process was time consuming because the doctors didn't put in the prescriptions until after they saw the patient.

"Our goal was to get the pain medications to the patient prior to the anesthesia wearing off to effectively manage the pain," she continued. "Now, the (dental surgery) providers are going to turn in all their prescriptions each morning."

The pharmacy then fills these prescriptions in the morning, so the patient or escort can pick them up right after the surgery. This allows the pharmacy to focus on getting the dental prescriptions filled, so the rest of the day can be devoted to filling other prescriptions.

Filling a prescription, however, is not just putting pills into a bottle, said Master Sgt. Charles Repass, NCO in charge of pharmacy services.

"Many prescriptions have problems (including if) the patient is allergic to a certain drug class, there's an interaction with another drug, or the doctor didn't complete the prescription," he said. "All these problems must be cleared from the doctor's office, which means someone must stop what they are doing to call.

"We fill (between) 800 to 1,100 prescriptions per day depending on the time of the year," Sergeant Repass continued. "On top of all that, each prescription must be typed, filled and checked by a different person at each step for accuracy."

Beginning in January, another set of changes will require all patients with new prescriptions to check-in at the main window to "activate" their prescriptions, said Colonel Scott.

"The process to fill and dispense these prescriptions will not begin until the patient checks in at the window," he said.

The final change will be implemented sometime in early 2007 and will affect all patient refills. The only option available to refill a prescription will be the phone-in refill system.

"This change will allow the main pharmacy staff to focus on establishing and filling new prescriptions," said Colonel Scott. "When ordered via the telephone system, non-controlled medications will be ready for pick up at the (base exchange) pharmacy.

"If the refill request contains both controlled and non-controlled medications, the refills will be available for a one-stop pick up at the main pharmacy," he continued. "These changes are designed to reduce wait times and provide better pharmacy service."

Comment on this story (include name, location, and rank if applicable)

Engage

Twitter
Taking care of Airmen and their families. #TotalForce #Resiliency https://t.co/GYAl6bMEkQ
Twitter
What does anxiety look like? Capt. Lindsay Cordero uses art to express herself and counter anxiety during #COVID19https://t.co/Zli3P9gY4Z
Twitter
Join Dr. Will Roper for an Ask Me Anything on Oct. 26 from 2:30-4:00 p.m. It will focus on Deep Tech & Moonshots: H… https://t.co/xw1hPTEf8q
Twitter
Keep fighting! Keep improving! Never Give Up! 💪 #Resilient #ReadyAF #AimHigh https://t.co/lyPHBhxLsL
Twitter
In trying times, #USAF readiness remains. Aviano Air Base's 606th Air Control Squadron deployed Airmen and assets… https://t.co/C1DS0qxLAl
Twitter
Keeping our technological advantage. #InnovativeAF https://t.co/10yOg5g0nX
Twitter
Night ops in support of @SecAFOfficial's Arctic Strategy. Airmen train on nighttime airborne ops at Joint Base Elm… https://t.co/2RTLbL26A6
Twitter
Join Dr. Will Roper for an Ask Me Anything on Oct. 26 from 2:30-4:00 p.m. It will focus on Deep Tech & Moonshots: H… https://t.co/JzXk2G7gTE
Twitter
Strengthening international partnerships. #ReadyAF https://t.co/XPKWn6rx5Z
Twitter
Supporting senior leader priorities by modernizing the force! #InnovativeAF https://t.co/l7ki9ffj6m
Twitter
Herculian birds in the sky 🦅 🦅 🦅 The 120th Airlift Wing tested their readiness w/a 6-ship formation of C-130 Her… https://t.co/UNqpKf1UkC
Twitter
“The #COVID19 crisis has dynamically changed our entire world." Dover AFB is the first @AirMobilityCmd base to con… https://t.co/Q2idnUCxoo
Twitter
Join Dr. Will Roper for an Ask Me Anything on Oct. 26 from 2:30-4:00 p.m. It will focus on Deep Tech & Moonshots: H… https://t.co/zXtgKlx455
Twitter
Dominate the EMS The Electromagnetic Spectrum exists in Air, Space, & Cyberspace. Whether you’re at home or in com… https://t.co/N9dhhB3D9n
Twitter
Supporting the Department of the Air Force Arctic Strategy. From development to ops in less than a year! These inn… https://t.co/kDXsw1hJ8P
Twitter
Taking care of people The Women’s Health Transition Training, which is offered virtually, provides information on… https://t.co/yL9UQ0V9rf
Twitter
RT @GenCQBrownJr: I believe that success takes a team, but failure you can do alone. Grateful for the chance to sit down and connect with a…
Twitter
RT @HQ_AFMC: A new $33 million contract is increasing #COVID19 testing capabilities at 42 #military treatment facilities across the @usairf
Facebook
The newest Air Force Podcast recently dropped. Listen to a small snippet of CMSAF Kaleth O. Wright talk with Staff Sgt. New about resiliency. Listen to the entire podcast on Youtube: https://go.usa.gov/xpnAD or Subscribe to The Air Force Podcast on iTunes: https://podcasts.apple.com/podcast/the-air-force-podcast/id1264107694?mt=2
Facebook
Our mantra, "Always ready!" It's the spirit we fly by! #B2Tuesday
Facebook
Need some motivation to get your week started off right? Listen as CMSAF Kaleth O. Wright weighs in...
Facebook
The U.S. Air Force Academy gives its cadets some unique opportunities. Ride along one of this opportunities.
Facebook
A United States Air Force KC-135 Stratotanker refuels an F-22 Raptor over northern Iraq, Nov. 6, 2019. U.S. Central Command operations deter adversaries and demonstrate support for allies and partners in the region. (Video by Staff Sgt. Daniel Snider)
Facebook
Although the Silver Star is the third-highest military medal, it's not given often. Today, TSgt Cody Smith was the 49th Special Tactics Airman to receive this medal since Sept. 11th, 2001. Read more of TSgt Smith's amazing story: https://www.airforcespecialtactics.af.mil/News/Article-Display/Article/2024815/special-tactics-airman-battled-through-injuries-awarded-silver-star/fbclid/IwAR2LZWwx1VHdTnQe39rIEBOuJS_0JvMQBBGt7I-E6zsxxn-Lx9387yu43Bc/ Cannon Air Force Base Air Force Special Operations Command United States Special Operations Command (USSOCOM) U.S. Department of Defense (DoD)
Facebook
Tune in as our Air Force musicians along with other military musicians are awarded the National Medal of Arts.
Facebook
Like Us
Twitter
1,297,060
Follow Us