Moving claims now available online

  • Published
  • By Airman 1st Class Michael Williams
  • Det. 8, Air Force News Agency
Some people find some of their personal belongings have been lost or damaged after a move. In the past, lost and damaged goods claims have gone through base legal offices, but now Airmen can log onto the Air Force claims Web site and handle the process electronically. 

Airmen can use the Web site to file claims for vehicle damage as well as lost or damaged goods. 

Instead of base legal offices handling the process, all claims will go to the Air Force Claims Service Center in Dayton, Ohio. The service center will operate 24 hours a day, seven days a week and will be equipped to receive claims via the Internet, fax, and regular mail.

The major benefit is that after a one-time common access card login, Airmen can monitor their claim online and have a better sense of when they will receive their money.

The new online process will be easy for Airmen who already handle most personal matters online because, "now they can do it themselves," said Airman Jienelle Arevalo, a claims paralegal member of the Aviano Air Base Legal Office.

"There is no need to make appointments, because you can do it whenever you want," she said. This is better process because "all claims will be handled at one central location by a team of claims experts." 

The claims process gives base legal offices time to focus on other duties because the Web site provides Airmen a better, more streamlined way to collect money for their damages. Visit the Air Force claims Web site at

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