Processing claims streaming online

  • Published
  • By Tech. Sgt. Barbara Taylor
  • 39th Air Base Wing legal office
INCIRLIK AIR BASE, Turkey (AFNEWS) --  The Air Force Judge Advocate General's corps is consolidating the processing of certain claims, commonly known as personal claims, at a single location in Dayton, Ohio.

These claims involve loss or damage during shipment of household goods and privately owned vehicles, as well as during storage at government expense. Loss or damage to personal property located in government quarters or other authorized locations incident to government service are also covered by these claims.

Other types of trauma-related claims, however, such as those resulting from the alleged negligence of a government vehicle driver, for example, will continue to be processed at the base legal office.

The key to this consolidation program is convenience. Claimants will not be required to make an appointment. Instead, they can file their claim from their home.

As employees complete their claims online, they can get customer service over the Web or from the center by phone. Not only will the online filing system accelerate the processing of the claim, it will allow for quicker payment.

This process also is allowing for more expeditious processing of payments since the claims center has everyone collocated in one office. Claims are being paid within three to five days.

However some processes remain the same. The pink form (DD Form 1840/1840R, titled "Joint Statement of Loss or Damage at Delivery/Notice of Loss and/or Damage"), will continue to be submitted to the local base legal office within 70 days from the date of delivery.  After that, the claim itself will be submitted directly to the AFCSC within two years from the date of the incident.

For more information, Airmen can surf over to the center's Web site at http://legalassistance.law.af.mil/claims to file a claim, or call the center at (877) 754-1212 or DSN 986-8044.


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