HomeNewsArticle Display

Air Force establishes 24/7 helpline to address housing concerns

Duplex housing at Peterson Air Force Base, Colorado, features rooftop solar panels. The homes are part of the Air Force Housing Privatization program portfolio, which is managed by the Air Force Civil Engineer Center. (U.S. Air Force photo/Carole Chiles Fuller)

Duplex housing at Peterson Air Force Base, Colo., and privatized on-base housing across the Air Force now have a 24/7 toll-free helpline to assist with housing concerns. The homes are part of the Air Force Housing Privatization program portfolio, which is managed by the Air Force Civil Engineer Center. (U.S. Air Force photo by Carole Chiles Fuller)

JOINT BASE SAN ANTONIO-LACKLAND, Texas (AFNS) --

Residents of privatized housing on Air Force bases now have a 24/7 toll-free helpline to better assist with any housing concerns that they have not been able to resolve with their local privatized or government housing office, or housing chain of command.

Beginning April 30, representatives are available seven days a week, 24 hours a day, toll-free at 1-800-482-6431.

The helpline connects residents to the appropriate channels for assistance and consultation, said Col. Michael Beach, Air Force Housing Privatization division chief.

“Our military members and their families are the Air Force’s most important resource and their access to safe, affordable housing remains a top priority,” Beach said.

The 24/7 helpline is in response to recent concerns raised regarding military privatized housing programs. The Air Force is taking proactive measures to correct housing issues while creating an improved and standardized system that ensures the health and safety of Airmen and their families, Beach said.

Once connected to a call-line agent, the representative will document the concern and route it through the Air Force Civil Engineer Center Installations Directorate, which manages and executes the Air Force’s Housing Program. AFCEC will monitor calls to detect possible trends, allowing the Air Force and project owners to collaborate to prevent and resolve issues at installations.

Although the toll-free helpline is an option to resolve issues, residents and their family members are encouraged to reach out to their project owner or government housing office and wing leadership first to try to resolve the issue. Residents may also use the helpline if they feel uncomfortable approaching their leadership about their situation.

“Our focus with this tool is to provide residents with a way to raise their concerns so they are assured that they are being addressed and resolved in a timely manner,” Beach said.

The Air Force is working closely with concerned residents, project owners and base leadership to review current housing conditions, address health and safety hazards and implement procedures to ensure privatized housing matters are appropriately addressed.
The helpline is just one of the actions the Air Force is taking to demonstrate its commitment to empower residents and reestablish trust within the housing program.

Engage

Facebook Twitter
Vandenberg #AirForce Base is set to support the @SpaceX Falcon 9 rocket launch, carrying the RADARSAT Constellation… https://t.co/PohIOze3HC
#ICYMI, #USAF was on full display at the #Indy500. @USAFRecruiting teamed up w/@ConorDaly22 for this #NASCAR event.… https://t.co/uOfqBBDWNd
.@DHADirector visited @TeamTyndall, to talk to medical members about the changes the @DoD_DHA will be making throug… https://t.co/EOgEqmqHFt
Members from #USAF major commands attend the Manpower and Equipment Force Packaging Summit at #JBLE, viewing new ca… https://t.co/rEVhvjmxyy
With agile "BOLT" #Airmen supporting the F35A, there is less down time, more productivity and a smaller maintenanc… https://t.co/qu09dyhQzt
RT @DeptofDefense: Service members come from many diverse backgrounds, and each has a story and a reason for why they serve. @USAirForce Ch…
.@RAFMildenhall's electrical and environmental experts known as "E and E" #Airmen are the backbone of forward-basin… https://t.co/8va6xbFkGk
A four-person #USAF #helicopter crew w/@341MissileWing rescued a man June 3 near Monarch, #Montana. This event mark… https://t.co/MBHe5AcwOJ
How well do you know what happened on #DDay? Test your knowledge on the largest amphibious assault in history and t… https://t.co/OycTLMTN7P
The Wright stuff, for @cmsaf18 the keys to mental strength and resilience stretch to his hardscrabble past.… https://t.co/qeF0aCKIjT
🗣Calling all #Pittsburghers! #AmericasAirForce is visiting your city & we want to hear your unique #AirForce storie… https://t.co/16pDU63vXM
.@AFSpecOpsCmd Special Tactics teams paired up with #Kenyan Rangers to share expert knowledge in #GlobalAccess &… https://t.co/BKKd94orNl
“It’s about the interoperability between #US and #RAF forces, so we can learn to train together, work together and… https://t.co/76rHNPX1Ww
.@TeamBarksdale's #B52 prepares for an operational demonstration of the Quickstrike-ER Naval mine project… https://t.co/6zPw0dMwz6
RT @SheppardAFB: Today marks the 75th Anniversary of the greatest military mission in history, D-Day. The bravery and courage shown by our…
#USAF Remembers, Acknowledges and Honors #DDay75. #Airpower https://t.co/PKrUHw5RvU
#WatchLive now as the #USAF Women's #basketball team plays against @USMC during the second round of the 2019 Armed… https://t.co/WjNtsDleEY
RT @MacDill_AFB: Who is tuning in at 9:30 EST to watch our #DDay75 Facebook Livestream?? You don't want to miss it! @GenDaveGoldfein @cmsa