HomeNewsArticle Display

Air Force establishes 24/7 helpline to address housing concerns

Duplex housing at Peterson Air Force Base, Colorado, features rooftop solar panels. The homes are part of the Air Force Housing Privatization program portfolio, which is managed by the Air Force Civil Engineer Center. (U.S. Air Force photo/Carole Chiles Fuller)

Duplex housing at Peterson Air Force Base, Colo., and privatized on-base housing across the Air Force now have a 24/7 toll-free helpline to assist with housing concerns. The homes are part of the Air Force Housing Privatization program portfolio, which is managed by the Air Force Civil Engineer Center. (U.S. Air Force photo by Carole Chiles Fuller)

JOINT BASE SAN ANTONIO-LACKLAND, Texas (AFNS) --

Residents of privatized housing on Air Force bases now have a 24/7 toll-free helpline to better assist with any housing concerns that they have not been able to resolve with their local privatized or government housing office, or housing chain of command.

Beginning April 30, representatives are available seven days a week, 24 hours a day, toll-free at 1-800-482-6431.

The helpline connects residents to the appropriate channels for assistance and consultation, said Col. Michael Beach, Air Force Housing Privatization division chief.

“Our military members and their families are the Air Force’s most important resource and their access to safe, affordable housing remains a top priority,” Beach said.

The 24/7 helpline is in response to recent concerns raised regarding military privatized housing programs. The Air Force is taking proactive measures to correct housing issues while creating an improved and standardized system that ensures the health and safety of Airmen and their families, Beach said.

Once connected to a call-line agent, the representative will document the concern and route it through the Air Force Civil Engineer Center Installations Directorate, which manages and executes the Air Force’s Housing Program. AFCEC will monitor calls to detect possible trends, allowing the Air Force and project owners to collaborate to prevent and resolve issues at installations.

Although the toll-free helpline is an option to resolve issues, residents and their family members are encouraged to reach out to their project owner or government housing office and wing leadership first to try to resolve the issue. Residents may also use the helpline if they feel uncomfortable approaching their leadership about their situation.

“Our focus with this tool is to provide residents with a way to raise their concerns so they are assured that they are being addressed and resolved in a timely manner,” Beach said.

The Air Force is working closely with concerned residents, project owners and base leadership to review current housing conditions, address health and safety hazards and implement procedures to ensure privatized housing matters are appropriately addressed.
The helpline is just one of the actions the Air Force is taking to demonstrate its commitment to empower residents and reestablish trust within the housing program.

Engage

Twitter
Medical pros at Kadena Air Base, 3-D printed naso-pharyngeal swabs to test potential #COVID19 patients. The dental… https://t.co/h8q1HgLjRZ
Twitter
The MC-12W is a medium-to low-altitude, twin-engine turboprop aircraft. Its primary mission is providing intelligen… https://t.co/st7WRJLDHB
Twitter
Know what resources, treatments & therapies are available for invisible wounds. https://t.co/H2A7fYb8s3
Twitter
“The Total Force team at Eielson plays a pivotal role that extends throughout Alaska and projects into the Arctic.”… https://t.co/7nSYEtYWHj
Twitter
RT @AETCommand: 🙌🎉 Congrats to the @usairforce's newest pilots as Specialized Undergraduate Pilot Training Class 20-18 graduates today at @…
Twitter
.@JointBasePHH Airmen participate in a ramp drop from a C-17 Globemaster III. The 25th Air Support Ops Squadron is… https://t.co/AZVT6Qzmgv
Twitter
RT @SecAFOfficial: It is a pleasure to be in #Alaska to see #Airmen and #SpaceProfessionals in action! Whether it’s F-35s & F-22s protectin…
Twitter
RT @EielsonAirForce: When @SecAFOfficial comes to visit, we show off the 'cool stuff' https://t.co/sGCSnVOOXg
Twitter
RT @USAFReserve: A career worth a thousand words: Colonel Campbell reflects on career in aviation - https://t.co/atNAeYOoMI (Story by @Dobb
Twitter
The Air Force will host the Air Force Information Technology and Cyberpower conference virtually August 24–27.… https://t.co/9pRjj6U1lp
Twitter
A Rocket Propelled Grenade was launched at a Dyess AFB C-130J in September 2019. The Airmen had to respond quickly! https://t.co/fgfNkCjA4a
Twitter
#DYK The UH-1N has a crew of three (pilot, co-pilot and flight engineer) and is capable of flight in instrument and… https://t.co/Qcj74Tk4ra
Twitter
.@GenDaveGoldfein has left a lasting impression on @HollomanAFB. #DYK Among his many tours, he was once commander o… https://t.co/ET8q1w8ywO
Twitter
The United States Air Forces in Europe Fire Academy & 86th Civil Engineer Squadron firefighters get advanced rescue… https://t.co/AUHlxm0nPt
Twitter
RT @SecAFOfficial: Thank you to the #Airmen and #SpaceProfessionals at Clear Air Force Station and @EielsonAirForce Base for sharing their…
Twitter
#DYK The F-16A, a single-seat model, first flew in December 1976. The first operational F-16A was delivered in Janu… https://t.co/B72dKcCrnr
Twitter
#DYK The C-17 made its maiden flight on Sept. 15, 1991, and the first production model was delivered to Charleston… https://t.co/edfO5R1YEm
Twitter
RT @GenDaveGoldfein: To the @PACAF Total Force #Airmen, thank you for your dedication to the mission and your spirit to serve. https://t.co…
Twitter
RT @GenDaveGoldfein: I have no doubt @PACAF will continue to grow & prosper under the steady & focused leadership of the #USAF’s newest 4-s…
Twitter
RT @GenDaveGoldfein: For the past 2 yrs, PACAF has transformed under Gen. Brown’s leadership with a new joint mission to deter aggression i…
Facebook
The newest Air Force Podcast recently dropped. Listen to a small snippet of CMSAF Kaleth O. Wright talk with Staff Sgt. New about resiliency. Listen to the entire podcast on Youtube: https://go.usa.gov/xpnAD or Subscribe to The Air Force Podcast on iTunes: https://podcasts.apple.com/podcast/the-air-force-podcast/id1264107694?mt=2
Facebook
Our mantra, "Always ready!" It's the spirit we fly by! #B2Tuesday
Facebook
Need some motivation to get your week started off right? Listen as CMSAF Kaleth O. Wright weighs in...
Facebook
The U.S. Air Force Academy gives its cadets some unique opportunities. Ride along one of this opportunities.
Facebook
A United States Air Force KC-135 Stratotanker refuels an F-22 Raptor over northern Iraq, Nov. 6, 2019. U.S. Central Command operations deter adversaries and demonstrate support for allies and partners in the region. (Video by Staff Sgt. Daniel Snider)
Facebook
Although the Silver Star is the third-highest military medal, it's not given often. Today, TSgt Cody Smith was the 49th Special Tactics Airman to receive this medal since Sept. 11th, 2001. Read more of TSgt Smith's amazing story: https://www.airforcespecialtactics.af.mil/News/Article-Display/Article/2024815/special-tactics-airman-battled-through-injuries-awarded-silver-star/fbclid/IwAR2LZWwx1VHdTnQe39rIEBOuJS_0JvMQBBGt7I-E6zsxxn-Lx9387yu43Bc/ Cannon Air Force Base Air Force Special Operations Command United States Special Operations Command (USSOCOM) U.S. Department of Defense (DoD)
Facebook
Tune in as our Air Force musicians along with other military musicians are awarded the National Medal of Arts.
Facebook
Like Us
Twitter
1,251,282
Follow Us