HomeNewsArticle Display

Air Force Housing Helpline connects residents to support they seek

Privatized Housing Dispute Resolution Process

Shown is the Air Force Civil Engineer Center's step-by-step guide to the established privatized housing dispute resolution process. AFCEC, which manages and executes the Air Force’s housing program, established a 24-hour helpline to address concerns regarding the military privatized housing program. (U.S. Air Force graphic by Zoe Schlott)

The Air Force Civil Engineer Center's step-by-step guide to the established privatized housing dispute resolution process.

Shown is the Air Force Civil Engineer Center's step-by-step guide to the established privatized housing dispute resolution process. AFCEC, which manages and executes the Air Force’s housing program, established a 24-hour helpline to address concerns regarding the military privatized housing program. (U.S. Air Force graphic by Zoe Schlott)

JOINT BASE SAN ANTONIO-LACKLAND, Texas (AFNS) --

Privatized Housing Dispute Resolution ProcessSince its launch in May 2019, the Air Force Housing Helpline has been helping residents resolve concerns with Air Force privatized and government housing.

The Air Force Civil Engineer Center Installations Directorate, which manages and executes the Air Force’s housing program, established a 24-hour helpline to address concerns raised regarding the military privatized housing program. As of November 2019, the helpline has received 32 calls from residents. Nine of those cases are open and actively being worked by AFCEC.

The helpline is a proactive measure by the Air Force to address housing issues raised by privatized and government housing residents, while creating an improved, standardized system that ensures the health and safety of Airmen and their families, according to Col. Michael Beach, Air Force Housing Privatization chief.

“Our focus with the helpline has been to provide a tool to residents that assists them in raising their concerns in a way that they feel their issue is being addressed and resolved in a timely manner,” Beach said.

Helpline agents connect concerned residents with the appropriate channels of assistance and consultation. The agent documents the issue, much like a project owner records a work order, then routes it to AFCEC, which works with the resident and project owner to understand and resolve the concern. AFCEC is analyzing calls for trends to help the Air Force and project owners prevent future, similar issues at installations.

While the toll-free line is always available, AFCEC housing program experts recommend residents use established processes to address issues. Residents should first reach out to their project owner when issues arise, then to their base Military Housing Office and wing leadership for additional help to resolve the matter.

“Residents may also use the helpline if they feel uncomfortable approaching their leadership about their situation,” Beach said.

The Air Force is working closely with concerned residents, project owners and base leadership to continually assess housing conditions, address health and safety hazards and implement procedures that ensure privatized housing matters are appropriately addressed.

To reach the housing helpline, call 800-482-6431. Representatives are available toll-free 24 hours a day, seven days a week, to connect residents with the support they need related to their housing concerns.

 

Engage

Twitter
RT @USAFReserve: Medical IMAs mobilized for historic #COVID19 response - https://t.co/evp9O1QuQp (Story by @HQRIO) #ReserveReady #ReserveRe
Twitter
“Burnout and compassion fatigue are real risks for health providers, especially now with so many additional stresso… https://t.co/XkSlRLDTp9
Twitter
The F-16 is able to fly more than 500 miles, deliver its weapons w/ superior accuracy, defend itself against enemy… https://t.co/UjTvbH9G1x
Twitter
Airmen unload a C-130 Hercules @386thAEW. The 386th AEW is @CENTCOM’s theatre gateway & is responsible for deliveri… https://t.co/ScQnaO21Qq
Twitter
Know the tools designed to serve you! https://t.co/obVBkZzapj
Twitter
When #COVID19 disrupted her family's routine, Ayesha Beck, a Phase II Radiology instructor @59_MDW, had to figure o… https://t.co/qf0tyWPbuM
Twitter
.@USAFReserve's Capt. Katie Saunders took a break from her regular job as a Family Nurse Practitioner to serve w/ t… https://t.co/0jawDHGhdx
Twitter
.@RenovoDerm has developed a synthetic version of an advanced skin graft which can be used in wound and burn care.… https://t.co/nULcRAETwa
Twitter
“We’re doing a lot of work toward becoming a more diverse force, but I think we have the opportunity in front of us… https://t.co/qqj6wY0A7v
Twitter
RT @MINationalGuard: Providing exceptional service to Michiganders, the Michigan National Guard has faced unprecedented challenges in respo…
Twitter
Check out how the @F35DemoTeam performs the Inverted-to-Inverted Pass maneuver. #ReadyAF #AimHigh https://t.co/oewD5hsMjH
Twitter
"We’re the big tent service because we have the most diverse mission set. We do leaflets to nukes. We ought to be t… https://t.co/uTsRSr98qA
Twitter
#Staysafe while using your local library. Great job @RamsteinAirBase! https://t.co/m2enNSRWji
Twitter
RT @TheLeeGreenwood: Honored to have collaborated with the @usairforce band and @HomeFreeGuys on my song #GodBlessTheUSA ! Happy Birthday A…
Twitter
.@AFResearchLab shows off some of innovations in response to #COVID19. #ReadyAF #InnovativeAF #AimHigh https://t.co/86UWQQS08i
Twitter
U.S. forces at Yokota Air Base teamed up for training needed to get their special tactics operators where they need… https://t.co/FXxtm6hTKP
Twitter
RT @AirmanMagazine: Happy Independence Day, America! https://t.co/FHQUHvpxpS
Twitter
Thunderbirds, bombers, fighter jets fly over city of Boston on Fourth of July https://t.co/Td08zVocnI
Twitter
The @USDA partners w/ Andersen AFB to prevent the spread of the invasive brown tree snake. USDA & their detection d… https://t.co/aFCE3kmSwP
Facebook
The newest Air Force Podcast recently dropped. Listen to a small snippet of CMSAF Kaleth O. Wright talk with Staff Sgt. New about resiliency. Listen to the entire podcast on Youtube: https://go.usa.gov/xpnAD or Subscribe to The Air Force Podcast on iTunes: https://podcasts.apple.com/podcast/the-air-force-podcast/id1264107694?mt=2
Facebook
Our mantra, "Always ready!" It's the spirit we fly by! #B2Tuesday
Facebook
Need some motivation to get your week started off right? Listen as CMSAF Kaleth O. Wright weighs in...
Facebook
The U.S. Air Force Academy gives its cadets some unique opportunities. Ride along one of this opportunities.
Facebook
A United States Air Force KC-135 Stratotanker refuels an F-22 Raptor over northern Iraq, Nov. 6, 2019. U.S. Central Command operations deter adversaries and demonstrate support for allies and partners in the region. (Video by Staff Sgt. Daniel Snider)
Facebook
Although the Silver Star is the third-highest military medal, it's not given often. Today, TSgt Cody Smith was the 49th Special Tactics Airman to receive this medal since Sept. 11th, 2001. Read more of TSgt Smith's amazing story: https://www.airforcespecialtactics.af.mil/News/Article-Display/Article/2024815/special-tactics-airman-battled-through-injuries-awarded-silver-star/fbclid/IwAR2LZWwx1VHdTnQe39rIEBOuJS_0JvMQBBGt7I-E6zsxxn-Lx9387yu43Bc/ Cannon Air Force Base Air Force Special Operations Command United States Special Operations Command (USSOCOM) U.S. Department of Defense (DoD)
Facebook
Tune in as our Air Force musicians along with other military musicians are awarded the National Medal of Arts.
Facebook
Like Us
Twitter
1,248,953
Follow Us